Ask MetroAsk Metro

Insurance Reinstatement

Ask Metro work hard to maintain our position at the top of New Zealand’s Insurance companies’ preferred supplier list through superior service and customer satisfaction ratings. We have maintained our position as a preferred supplier for IAG, Vero, State, NZI, AMP and AA since 2007, and are also preferred suppliers for Lumley, Lantern and Chubb. 

Our repair and reinstatement work experience ranges from minor residential repairs to full reconstruction of commercial and domestic properties. Common insurance reinstatement work includes fire and water restoration, to remedy fire and flood damage, and building repairs after burglaries and break-ins.


We are sensitive and sympathetic to the disruption repair and construction work can cause, and respect the need to return to normal as soon as possible with minimal disruption to on-going operations or daily activities.

Our Project Managers and Supervisors are astute at validating and scoping insurance work, including identification of gradual damage claims on behalf of our insurance clients. Our maintenance and property repair team is familiar with the insurance pricing matrix and have sound knowledge of policy exclusions and inclusions which allows them to quickly determine the validity of a claim.

We offer a comprehensive range of services to our customers, 24 hours a day, 7 days a week, 365 days a year, including an emergency after hour service.


Commercial & Residential Property Management

Ask Metro provide a complete range of property and building maintenance services.

We employ a large property maintenance team to take care of building, extensions, refurbishments and property maintenance repair jobs from plastering, painting, electrical, carpentry, joinery, plumbing and drainage, to landscaping.

We handle both commercial facilities maintenance and large residential property maintenance jobs. We’ll coordinate all the trades required for your maintenance project to ensure seamless transitions between jobs and minimal disruption to tenants. Arrange urgent repairs or ongoing maintenance work through one trusted company.

Our property maintenance fleet services the Auckland area providing total property maintenance services and scheduled preventative maintenance. We pride ourselves on our professional and friendly staff, who are very experienced in the building, maintenance and repair work they undertake. 

Our achievement in consistently meeting a high quality workmanship standard has resulted in being listed as preferred contractor to a number of large Organisations.


Meth Lab clean up & decontamination

Returning a building that has been used as a meth lab to a state fit for human occupation requires specialist training and knowledge. It is critical to use a certified, insured methamphetamine lab clean up company which specialises in p lab decontamination and to ensure a safe and effective meth lab cleanup job.

Methamphetamine labs leave highly toxic residues from fumes and chemicals that permeate the building structure and fittings. Occupants risk burns, respiratory damage and neurological damage, and property owners are liable for any resulting health issues. The property is often contaminated with needles, tainted glassware and blood.

Ask Metro’s cleaning technicians are professionally trained according to NZ Ministry of Health Guidelines and U.S. EPA Voluntary Methamphetamine Laboratory Guidelines. Our drug lab clean up team will conduct a site assessment and meth testing, then remove all equipment and contents, decontaminate the affected areas, using internationally recommended procedures, re-test for toxic contamination, and provide the owner with reporting documentation. Ask Metro legally dispose of all hazardous waste from the P lab clean-up at an approved facility.

Ask Metro’s team will assess the property to see what repairs and replacements need to be made, and if there are opportunities to add value to the building by making improvements as repairs are carried out, we will offer these options.